CUSTOMER SERVICE

By phone: 1-877-573-5674. Orders are taken Monday through Friday, from 8:30 am to 5:30 pm EST. The same hours apply if you are inquiring about the status of an order.


RETURNS

In the unlikely event you are unsatisfied, products must be returned in new or gently used condition. Please contact Color Me Beautiful for a RETURN AUTHORIZATION or RA number at 1 (800) COLORME. Include your name, e-mail address, and phone number with your return, so we can contact you if necessary. Please allow 30 days for your return to be processed. You will receive an email confirmation once your return has been processed. Your financial institution may take longer to reflect the transaction. If you return your item within 30 days of purchase, and paid with a credit or debit card, your refund will be applied to your credit or debit card for the purchase price of the item. If you paid with PayPal, a full refund for the purchase price of the item will be applied to your PayPal account. Items may not be returned by mail, and will not be refunded, 30 days after the purchase date. Items shipped to Color Me Beautiful outside of the returns window may not be returned to you. Exchanges: Color Me Beautiful charges $2.99 for return shipping and handling. Please include a check or contact us with a card number at 1 (800) COLORME.

Please note, that returns will be made at your own cost and any shipping cost associated with the original order cannot be refunded. When items are purchased as a set, we can only accept returns of complete sets and not individual items.


HOW TO RETURN

Contact Flori Roberts for a RETURN AUTHORIZATION or RA number at 1 (800) COLORME. Include your name, e-mail address, and phone number with your return, so we can contact you if necessary. Please allow 30 days for your return to be processed. You will receive an email confirmation once your return has been processed. Your financial institution may take longer to reflect the transaction. If you return your item within 30 days within 30 days of purchase, and paid with a creditthe or debit card, your refund will be applied to your credit or debit card for the purchase price of the item. If you paid with PayPal, a full refund for the purchase price of the item will be applied to your PayPal account. Items may not be returned by mail, and will not be refunded, 30 days after purchase date. Items shipped to Color Me Beautiful outside of the returns window may not be returned to you. Exchanges: Color Me Beautiful charges $2.99 for return shipping and handling. Please include a check or contact us with a card number at 1 (800) COLORME.


INTERNATIONAL RETURNS

Canadian and international orders are provided as a customer service. However, due to the complexities of international trade, returns and exchanges are not available on these orders. If packages are returned you will get a refund minus 10% restocking fee and minus shipping costs.

REFUSED PACKAGE:

If a packaged is refused and sent back 10% of the total price will be taken as a restocking fee and shipping cost will not be refunded. If you want the package sent to you again you will be charged to reship your packaged at our standard shipping price of $5.95.

WRONG ADDRESS
Color Me Beatiful charges $5.95 to reship packages to customers that entered wrong address at checkout for processing and reshipping. If not reshipped you will be refunded your product total minus 10% restocking fee and shipping cost.


PRICE CHANGES/PRODUCT AVAILABILITY/OUT OF STOCKS

Prices and availability are subject to change. Occasionally, certain products may be discontinued, in these instances, you are entitled to a speedy refund. If out of stock, we will immediately place your order on backorder. When your item becomes available, it will be automatically shipped to you. Please be aware that there may be a slight variation in product shades and ingredients from time to time. Refer to the ingredient list on the product package you receive for the most up to date list of ingredients.

Hazmat cannot be shipped internationally online at this time, if you would like something hazmat to ship internationally please call us at 800 265 6763.


If out of stock, we will immediately place your order on backorder. When your item becomes available, it will be automatically shipped to you.

Please be aware that there may be a slight variation in product shades and ingredients from time to time. Refer to the ingredient list on the product package you receive for the most up to date list of ingredients.


ORDER INQUIRIES

Please do not hesitate to call or email Customer Service with questions. Call toll-free Monday through Friday between 8:30 a.m. and 5:30 p.m. EST at 1-800-606-3435.


PROMO CODES
One promo code may be entered per order. You can enter your promo code in your shopping cart (once you have added something to your cart). At the top right of your shopping cart page, you will see an area that says PROMO CODE. If you do not enter promo code and complete your order we cannot refund or cancel the order because the order is processed immediately. Nor can we credit back any amount because of security purposes. Promo Codes including Free Shipping can be applied to orders shipping domestic only. Promo codes are subject to one time use, containing a cap on the amount discounted or limited to selected products. If you have any questions regarding a promo code please email us at info@floriroberts.com


REWARD POINTS

1 point for every dollar spend. You can earn points by linking and sharing us on social media. Points expire every 30 days. Points can be removed from you account for abuse. You use points at checkout. You can find your points when you login to your account, click my account, and scroll down to reward points.


PRIVACY POLICY

We are committed to respecting your privacy. We use the information you provide for internal purposes such as confirming and tracking your order, analyzing tends and statistics, informing you of our new products, services and offers, and providing you with information about our brands. You may receive periodic mailing s from us with information on new products and services or upcoming events. If you do not want to receive such mailings, please let us know by calling us at 1-877-367-4626, emailing us, writing to us at Color Me Beautiful, Inc. 7000 Infantry Ridge Rd., Suite 200, Manassas, VA 20109 or faxing us at 703-471-0127 and we will immediately delete your name from our mailing list.




FLORI ROBERTS
7000 Infantry Ridge Rd., Suite 200,
Manassas, VA 20109

EMAIL : info@floriroberts.com

TOLL FREE ORDERS : 1-877-573-5674

FAX : (800) 262-571